Customer Support - Bilingual English, Spanish or Italian Speaking

Role: Customer Support - Bilingual English, Spanish or Italian Speaking

Salary: £26,000 - £30,000 per annum depending on experience

About Us:

Moasure is a technology company with a unique and innovative product. With a focus on innovation and excellence, we are changing the way many industries measure in their day to day business.

Overview:

Fluent in English and European Spanish or Italian, this role is to provide exceptional customer support.

Key Responsibilities:

• Responding to customer queries via email or on social media platforms
  

• Prioritising daily customer support queries and providing timely resolutions
  

• Handling technical inquiries from non-technical users with clarity and expertise
  

• Working towards achieving an excellent first-time resolution for customers
  

• Adapting to the growing needs of our EU business, with an initial focus on 30% European and 70% English queries
  

• Working UK hours with some flexibility and occasional evening/weekend hours depending on business needs. We operate a Hybrid Working Policy which means 2 days in the office (Tue and Wed) and remaining days at home.
  

Essential Skills/Qualifications:

• Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian)
  

• Demonstrated ability to comprehend technical queries and provide effective solutions
  

• Prior experience in customer service
  

• Strong organisational and problem-solving skills
  

• Experience in a digital environment
  

• Proven track record of generating sales leads
  

• Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.
  

Preferred Skills/Qualifications:

• Previous experience working for an e-commerce brand
  

• Familiarity with email customer service for technical products/brands
  

• Knowledge of CRM systems, particularly Shopify/Gorgias experience
  

• Comfortable engaging with customers via phone calls
  

• Proficiency in UK and an EU language
  

• Experience in handling customer queries through phone calls
  

• Familiarity with technology-related products and services.
  

Why Join Us?

• Opportunity to work in a dynamic, innovative environment

• Hybrid working arrangements
  

• A supportive team culture with regular team events and professional development opportunities
  

• Comprehensive benefits package
  

• 25 Days Annual Holiday, plus 8 Public Bank Holidays
  

• Share Scheme
  

• Pension
  

• Healthcare Cash Plan
  

• 24/7 EAP

• Discount Schemes
  

• Free Car Parking
  

• Monthly Moasure Munch.
  

If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please submit your application, including a CV and a cover letter, to hr@moasure.com.

Please note: We cannot offer visa sponsorship.

We do not accept speculative CVs from recruitment agencies.