Customer Support Specialist

Job Title: Customer Support Specialist

Salary: £26,000 – £30,000 per annum

Contract: Full-Time

Location: Warwick, UK, hybrid 2-3 days in our Warwick office

About the Role:

Moasure is a technology company with a unique and innovative product. With a focus on innovation and excellence, we are changing the way many industries measure in their day-to-day business.

We’re looking for a Customer Support Specialist who will be the first point of contact for customers and play a vital role in delivering an outstanding customer experience. You will support users in getting the most from their Moasure device and app, ensuring they can measure accurately, confidently, and efficiently.

You will handle a wide range of enquiries and act as the voice of the customer internally. Your insights and feedback help improve our product, processes, and overall customer journey.

Key Responsibilities:

• Responding to customer queries via email or on social media platforms
• Prioritizing daily customer support queries and providing timely resolutions
• Handling technical inquiries from non-technical users with clarity and expertise
• Working towards achieving an excellent first-time resolution for customers
• Adapting to the growing needs of our global business
• Working UK hours with flexibility to work evening/weekend hours depending on business needs. We operate a Hybrid Working Policy which means 2 days in the office (Tues and Wed) and remaining days at home

Essential Skills & Experience:

• Excellent verbal and written communication skills in English
• Demonstrated ability to comprehend technical queries and provide effective solutions
• Previous experience in a customer service role
• Strong organizational, time management and problem-solving skills
• Experience in a digital environment (e.g CRM System, online tools, and Office365)
• Proven track record of generating sales leads
• Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth
• The ability to travel and attend Trade Shows
• Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth

Desirable Skills/Experience:

• Previous experience working for an e-commerce brand
• Familiarity with email customer service for technical products/brands
• Knowledge of CRM systems, particularly Zendesk/Shopify
• Comfortable engaging with customers via phone calls
• Experience in handling customer queries through phone calls
• Familiarity with technology-related products and services
• Proficiency in another European Language desirable (but not essential)

Why Join Us?

• The opportunity to work in a dynamic, innovative environment.
• Hybrid working arrangements.
• A benefits package including: Pension; Comprehensive healthcare through AXA; 24/7 On-line GP support
• A share scheme
• 25 Days Annual Holiday, plus 8 Public Bank Holidays
• A supportive team culture with regular team events and professional development opportunities
• Discount schemes including software services discounts
• Free car parking on-site
• Our monthly Moasure munch event – a free lunch with the whole team from across the business.
  

If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please submit your application with a CV to hr@moasure.com.

Please note: We cannot offer visa sponsorship.

We do not accept speculative CVs from recruitment agencies.