Customer Support (Italian)

Job Title: Customer Support (Italian)

Salary: £26,000 – £30,000 per annum depending on experience

Contract: Full-Time

Location: Warwick, UK, hybrid 1-2 days in our Warwick office

About Us:

Moasure is a technology company with a unique and innovative product. With a focus on innovation and excellence, we are changing way many industries measure in their day today business.

Overview:

Fluent in English and Italian, this role is to provide exceptional customer support.   

Key Responsibilities:

• Responding to customer queries via email or on social media platforms
• Prioritising daily customer support queries and providing timely resolutions
• Handling technical inquiries from non-technical users with clarity and expertise
• Working towards achieving an excellent first-time resolution for customers
• Adapting to the growing needs of our EU business, with an initial focus on 30% Italian and 70% English queries
• Working UK hours with some flexibility and occasional evening/weekend hours depending on business needs. We operate a Hybrid Working Policy which means 2 days in the office (Tuesdays and Wednesdays) and remaining days at home.
  

Essential Skills & Experience:

• Excellent proficiency in both verbal and written English and Italian
• Demonstrated ability to comprehend technical queries and provide effective solutions
• Prior experience in customer service
• Strong organisational and problem-solving skills
• Experience in a digital environment
• Proven track record of generating sales leads
• Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.
  

Desirable Skills/Experience:

• Previous experience working for an e-commerce brand
• Familiarity with email customer service for technical products/brands
• Knowledge of CRM systems, particularly Shopify/Gorgias experience
• Comfortable engaging with customers via phone calls
• Proficiency in UK and Italian language
• Experience in handling customer queries through phone calls
• Familiarity with technology-related products and services.
  

Why Join Us?

• Opportunity to work in a dynamic, innovative environment
• Hybrid working arrangements
  
• A supportive team culture with regular team events and professional development opportunities
• 25 Days Annual Holiday, plus 8 Public Bank Holidays
• Share Scheme
• Comprehensive benefits package including:
• Pension
• Healthcare Cash Plan
• 24/7 EAP
• Discount Schemes
• Free Car Parking
• Monthly Moasure Munch.
  

If you believe you meet our criteria and are excited about joining our dynamic team, we want to hear from you! Please submit your application with a CV to hr@moasure.com.

Please note: We cannot offer visa sponsorship.

We do not accept speculative CVs from recruitment agencies.